Sales Policy – GLASGLASNI

EFFECTIVE DATE: MARCH 5, 2025

At GLASGLASNI, we are dedicated to offering high-quality sports equipment and providing excellent customer service to enhance your fitness experience. This Sales Policy outlines the terms and conditions that apply to purchases made on our website and in-store. By purchasing products from GLASGLASNI, you agree to the terms and conditions stated in this policy.

1. PRODUCT AVAILABILITY

We strive to ensure that all products listed on our website are in stock and available for shipment. However, due to high demand or supply chain issues, some products may be temporarily out of stock. If an item becomes unavailable after you have placed your order, we will notify you promptly and offer the following options:

✔ Backorder: If the product is expected to be restocked soon, we will place your order on backorder and ship the item when it becomes available.
✔ Substitution: If the product is permanently unavailable, we will offer you a similar item of equal or greater value.
✔ Refund: If the product is no longer available, we will issue a full refund to your original payment method.

2. ORDER PROCESS AND PAYMENT

  • Order Confirmation: After placing your order, you will receive an order confirmation email. This email acknowledges that we have received your order, but it does not mean your order has been processed or accepted. Once payment is processed and the order is ready for shipment, you will receive a shipping confirmation email.
  • Payment Methods: We accept various secure payment methods, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other payment options. Payment will be processed at the time of purchase.
  • Pricing: All prices listed on our website are in U.S. dollars (USD). Prices may change without notice, but the price displayed at the time of your order will be the final price charged for the order.
  • Payment Authorization: Your payment is authorized when you place an order, but we will only charge your account once the order is processed and shipped. If your payment is declined, we will notify you, and the order will not be processed until we receive a valid payment method.

3. SHIPPING AND DELIVERY

  • Shipping Methods: We offer a range of shipping options, including standard and expedited shipping. Shipping fees are calculated at checkout based on your location and the shipping method selected.
  • Processing Time: Orders are typically processed within 1-2 business days. During high-demand periods such as holidays, processing times may take slightly longer.
  • Shipping Time: After your order is processed, shipping times will vary depending on the method selected. Standard shipping typically takes 5-7 business days, while expedited shipping can take 2-3 business days. International shipping times may vary depending on the destination.
  • Shipping Delays: GLASGLASNI is not responsible for delays caused by external factors such as weather, customs, or shipping carrier issues. We will do our best to inform you if there are any delays with your shipment.

4. ORDER CANCELLATION AND MODIFICATIONS

  • Order Cancellations: Orders can be canceled within 24 hours of purchase for a full refund. After 24 hours, cancellations may be subject to a 10% restocking fee if the order has been processed or shipped.
  • Modifications: Once an order has been placed, it cannot be modified. If changes are necessary, please cancel the original order within 24 hours and place a new one.
  • Custom Orders: Custom or personalized orders cannot be canceled once production has started.

5. RETURNS AND EXCHANGES

  • Return Eligibility: We accept returns within 30 days of receiving your order, provided the item is unused, in its original packaging, and in resalable condition. For more information, please refer to our Return and Exchange Policy.
  • Exchanges: We offer exchanges for items of equal or lesser value within 30 days of receiving your order. If the new item is more expensive, you will be required to pay the difference.
  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will provide a prepaid return label for defective items and arrange a replacement or refund.

6. PRICING ERRORS

While we strive to provide accurate product information, errors may occur. If we discover a pricing error, we reserve the right to correct it. If a discrepancy is found, we will notify you promptly:

✔ If the corrected price is lower, we will adjust your order and charge the new price.
✔ If the corrected price is higher, we will contact you for approval before processing the order.

7. TAXES AND DUTIES

  • Sales Tax: Sales tax will be applied to orders based on your shipping address. The applicable tax rate will be calculated at checkout.
  • Customs Duties and Taxes: International customers are responsible for any customs duties, taxes, or fees that may apply in their respective countries. These charges are not included in the price of the product or shipping cost.

8. GIFT CARDS AND PROMOTIONS

  • Gift Cards: GLASGLASNI offers gift cards that can be redeemed for products both online and in-store. Gift cards cannot be exchanged for cash.
  • Promotions: Promotional codes and discounts can be applied during checkout. Promotions cannot be combined with other offers unless explicitly stated.

9. CUSTOMER SERVICE AND SUPPORT

For any inquiries regarding your order or our sales policy, please contact our customer service team:

📍 Address: 4075 51st Hwy S, Lula, Georgia
📞 Phone: (706) 677-1061
📧 Email: info@glasglasni.com
🌎 Website: https://glasglasni.com

10. CHANGES TO THIS SALES POLICY

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with an updated effective date. By continuing to use our website or make purchases after these changes, you accept the revised terms.